Management and administration, Secretarial and office work

Customer service

  • Czechia, Prague
  • Work schedule:
    Full time
  • Salary range: /
  • Contract type: permanent contract
  • Application deadline: 31/Oct/2022
  • Starting date: ASAP

Job description

The purpose of the role is to deal with customers complaints and questions, provide information about products and services, coordinate and follow up the actions via calls, e-mails or customer platforms.

 

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us. 

 

We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.

 

Cheers to dreaming big!   

 

What will you be doing:  

  • Receive questions/information requests and identify the contact’s specific needs (via call or ticketing tool)

  • Research the contact’s issue/question in the knowledge database, interpret guidelines/procedures, and identify the best solution/answer

  • Ensuring that customer requests are handled in timely manner, follow up with respective departments

  • Providing trainings to new comers and supporting them during the onboarding period

  • Run reports to analyse issues and implement improvements within Customer Service

  • Participate in the projects to support the various business areas

 

What you'll bring:  

  • Fluency in English and German required. Knowledge of other languages is a plus

  • Basic Excel skills

  • Use of SAP or Salesforce is an advantage

  • Highly customer & service oriented mindset

  • Good communication skills

  • Able to work on own initiative, prioritize workload effectively and follow up on projects

  • Work in a multi-cultural environment

  • Team player

 

We also offer great Benefit & Perks package!

  • Benefits for you and your family to help your physical and mental health

  • Competitive parental leave and pension contributions (2,5%)

  • 25 days holidays per year

  • Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)

  • A beer allowance to enjoy our brands

  • Meal vouchers

  • Employee networks to support diversity and inclusion

  • Local Bonus

  • 26 weeks paid leave for primary caregivers

  • ‘Return to Work’ programme

 

What you can expect from us:  

 

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

 

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

 

If this sounds like the incredible opportunity you’ve been waiting for, apply today.

Requirements

Level of studies:
Bachelor (EQF 6)
Minimun work experience:
2 to 5 years experience
Working language(s):
Czech/čeština, český jazyk
German/Deutsch
English/English

Conditions

Salary information
  • Work schedule:
    Full time
    (
    40
    h/week)
  • Salary range: /

Competences & skills

This are some of the competences and skills the recruiter is looking for this offer.
If you want to read more about them, you can check our Competences Center section.
Planning and organising
Problem solving
Result orientation
Time management

Company details

Recruiter details
Posted by: Katarzyna Bereszynska
Email: katar***********[email protected]
Position: Talent Acquisition Media Manager
Company registered since 11/Aug/2022
0 active offers.
4 offers posted since registration.