The Competences centre contains a list of competences divided into clusters and identified through a process of HR mapping of youth workers and mobility students, and research carried out by the ErasmusJobs project activities that targeted students, recruiters and Higher Education Institutions.

The competences are aligned with the ever-changing labour market and its demands based on the global developments, as well as policy documents, mechanisms and processes such as Sustainable Development Goals, European Youth Work Agenda, European Skills Agenda, Skills Forecast and more.



Coaching is a process in which an experienced person supports a learner in achieving a specific personal or professional goal by providing training and guidance.

  • able to guide others through a learning process
  • able to ask questions that will lead the learner towards reaching the goals
  • able to use different methods, techniques, resources and tools
  • able to cope with unexpected situations and changes in a constructive way


Conflict management

Conflict management is a process of identifying and handling conflicts sensibly, fairly, and efficiently.

  • able to actively listen and express their arguments in order to reach a common ground
  • able to choose and apply certain process or technique
  • able to anticipate, identify and difuse conflicts


Developing talent

Developing Talent means fostering an environment that will encourage professional and personal growth and the transfer of knowledge to future talent.

  • has the ability to create action which responds to the needs of the volunteers
  • provides training opportunities to the volunteers
  • provides self-development opportunities to the volunteers
  • has the ability to successfully delegate tasks to other volunteers
  • has the ability to recognise when other volunteers are ready to take more responsibility and/or take a lead
  • has the ability to guide others through their learning process


Diplomatic sensitivity

Diplomatic sensitivity means to keep one’s emotions under control andrestrain negative actions when faced with opposition or hostility from others or when working under stress.

  • has the ability to hear accurately and understand unspoken, partly expressed thoughts, feelings and concerns of others
  • can keep their emotions under control especially when in hostile or stressful situations
  • can work and communicate with others even when in hostile and stressful situation


Empowering others

The ability to convey confidence in employees’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues.

  • allows others to take responsibility, make decisions and take a lead
  • allows others to make decisions in their field of work


Influencing others

Influencing others means presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

  • has the ability to convince others in an honest, respectful and sensitive manner to believe and follow their ideas
  • uses inclusive communication when talking to others (volunteers, students, stakeholders)
  • has the ability to use negotiation methods for appropriate situations


Intercultural and diversity management

Intercultural and diversity management refers to organisational actions that aim to promote greater inclusion of employees from different backgrounds into an organisation’s structure through specific policies and programs.

  • is able to interact appropriately with different types of volunteers
  • can build and keep a good relationship and communication with other volunteers
  • can develop strategies for managing diversity for different purposes and situations based on their own experiences and knowledge
  • shares and teaches others about those strategies to help them deal with diversity


Managing and developing performance

Managing and developing performance means setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the objectives.

  • knows how to lead by example
  • has the ability to lead a high-performance team
  • has the ability to anlyse the performance of the team and volunteers and communicate it to them



Mentorship is a relationship in which a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person.

  • is able to organise and present their own knowledge and experience in a way that will be helpful to others
  • is able to use different sources, tools and mediums to organise and present the knowledge
  • is able to guide others through learning proccesess
  • listens actively


Providing motivational support

The ability to enhance others’ commitment to their work.

  • recognises and awards other volunteers for their achievements
  • finds creative ways to make people's work rewarding
  • gives talks to the team to motivate and energise the volunteers


Relationship management

Relationship management means the ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

  • has the ability to ask questions to other in order to identify shared experiences, interests and other common aspects
  • builds relationships with others (stakeholders, partners, other volunteers) whose assistance, cooperation, and support they may need
  • provides assistance, information, and support to others to build a basis for future reciprocity


Stakeholder focus

Stakeholder focus means consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.

  • has the ability to create and communicate the content attractive to externals
  • has the ability to create actions, strategies and initiatives with the needs of the stakeholders in mind
  • has the ability to create action for students and youth
  • has the ability to connect external priorities to the internal priorities of the organisation



Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.

  • knows how to develop strategies for efficient and successful teamwork
  • knows how to facilitate the work of other team members for them to be able to contribute to the best of their abilities
  • is able to develop good relationships with others
  • is able to develop a sense of well-being in a group
  • is able to negotiate and resolve conflicts
  • works in an active and cooperative way to reach the common goals



Decision making

Decision making means forming sound, evidence based judgements, making choices, assessing risks to delivery, and taking accountability for results.

  • can identify a problem
  • includes others in the decision-making process and listents to their ideas
  • can find solutions for the problem
  • can clearly communicate and justify their decision



The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible uncertainities.

  • is able to identify potential uncertain situations and plan actions in advance
  • is able to develop a plan or a strategy with multiple scenarios
  • is able to predict reactions from others and generate potential solutions



Leadership is a process of motivating a group of people to act toward achieving a common goal.

  • can interpret others' needs, thinking and working styles
  • can speak clearly and in a charismatic way
  • can identify problems and find solutions
  • is able to lead a group of people, motivate and guide them to reach common goals
  • is able to delegate



Representation is an action of speaking on behalf of someone or something.

  • is able communicate on behalf of a team
  • is able to convey a message on behalf of a team
  • is able to answer questions addressed to the whole team
  • is able to adapt communication style to the audience


Strategic management

Strategic management means understanding the bigger picture and uncovering potential challenges and opportunities for the long term and turning these into a compelling vision for action.

  • knows how to create a strategic document
  • knows how to do the analysis of the situation or the organisation
  • knows how to set aims and objectives
  • has the ability to create actions to achieve strategic priorities


Team management

Team Management is a process of coordination of a group of individuals who work together towards a set goal(s).

  • knows how to use different techniques and tools in order to use their time effectively
  • knows how to prioritise tasks and activities in order to use the time effectively
  • plans their activities and stick to the schedule/deadlines
  • delegates tasks that save time



Decisiveness is a process making a decision in a time-effective way with proper awareness and regulation of emotional responses that might influence a decision.

  • is able to prioritise
  • is able to weigh in everything needed to make a decision
  • is able to make and stand behind a decision without giving in to an emotional response
  • is able to cope with time pressure
  • is able to select a course of action despite lack of full information


Taking responsibility

Taking responsibility means acknowledging and accepting the choices we have made, the actions we have taken, and the results they have led to.

  • can take responsibility of their own actions
  • perceives the tasks as their own assignment
  • takes decisions and performs actions considering the benefits for the team or organisation



Taking the initiative is a process of identifying ways to contribute to goals and achieving results because of proactivity.

  • is able to develop and adapt concepts by taking initiative
  • can turn their ideas into actions


Delivering Results

Analytical thinking

Analytical thinking means to be able to identify patterns across situations that are not obviously related, and to identify key or underlying issues in complex situations.

  • can identify and connect patterns that aren't necessarily related to one another in order to find solutions
  • can identify main issue of the context/situation
  • notices discrepancies and inconsistencies in available information
  • identifies a set of criteria to take into account when analysing a situation or making a decision
  • breaks a task or problem into parts and approaches them individually, in detail

Delivering Results

Critical evaluation

Critical evaluation is a process of showing the essence of something by breaking it down into its component parts, examining each part in detail and explaining issues.

  • is able to break something down into its component parts
  • is able to sythesise the key findings and present them in a clear and logical way
  • is able to provide opinion on each part by asking the right type of analytical questions
  • is able to support opinion with evidence
  • is able to identify connections

Delivering Results

Data analysis

Data analysis is a process of inspecting, cleansing, transforming and modeling data with the goal of discovering useful information, informing conclusions and supporting decision-making.

  • can identify, locate and retrieve data that can be analysed
  • can conduct data analysis
  • can translate the results and communicate it in a clear and understandable way

Delivering Results


Entrepreneurship is the capacity to act upon opportunities and to turn ideas into action that has value for others.

  • is able to develop new ideas
  • is able to turn ideas into actions
  • is able to follow and adapt a set strategy
  • is able to cope with unexpected changes and situations

Delivering Results


Forecasting is a process of making predictions of the future based on past and present data and most commonly by analysis of trends.

  • is able to use different models and techniques given the situation
  • knows how to communicate the results in a clear and understandable way
  • is able to take action and make decisions based on results
  • is able to plan future actions based on results

Delivering Results

Planning and organising

Planning and organisations means thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

  • has the ability to analyse and value the situation/context in terms of objectives and available resources
  • uses time and available resources to achieve results
  • can monitor and evaluate their own progress
  • can communicate clearly with others
  • can identify and give priorities
  • is able to coordinate their and others' work

Delivering Results

Problem solving

Problem solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

  • can identify problems
  • can examine the individual details of the situation
  • has the ability to analyse the situation and determine the next steps
  • can find and put in place effective solutions to problems

Delivering Results


Reporting is an ability to prepare, make, submit and present a report on a specific topic in a clear and understandable way.

  • is able to explain the impact of the content
  • is able to present the content in a way that would reflect the set objectives

Delivering Results

Research and analysis

Research and analysis means gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.

  • is able to use different types or sources of information
  • is able to use different types of information in their field of work
  • is volunteer is able to turn data/information into new projects and initiatives
  • is able to use data/information from the analysis to gain benefit

Delivering Results

Result orientation

To be result oriented means to be focused more on the outcome rather than process used to reach the main aim.

  • can carry out tasks in a successful manner
  • can design the process that produces a desirable result
  • understands and considers different actions and decisions that can be taken
  • evaluates issues and gives priority to actions based on the main aim

Delivering Results

Time management

Time management is a process of planning and exercising conscious control of time spent on specific activities, in order to increase effectiveness, efficiency, and productivity.

  • knows how to use different techniques and tools in order to use their time effectively
  • knows how to prioritise tasks and activities in order to use the time effectively
  • plans their activities and stick to the schedule/deadlines
  • delegates tasks that save time

Delivering Results

Organisation & Planning

Change management

The ability to demonstrate support for innovation and for organisational changes needed to improve the organisation’s effectiveness.

  • has the ability to communicate and influence the value that the change can bring to the organisation
  • has the ability to facilitate individual and group excercises
  • has the ability to take advantage of change management methodologies for their own projects and initiatives
  • has and communicates the vision for change
  • has the ability to plan and structure the change process
  • has the ability to lead the change management activities

Organisation & Planning

Event management

Event Management is a process of planning and managing events of different scales, targeted at different audiences and with specific objectives.

  • can manage a foreseen budget
  • knows how to deal with unexpected changes
  • is able to generate solutions to problems in different contexts
  • is able to coordinate a team and delegate tasks
  • knows how to plan an event according to requirements

Organisation & Planning

Project writing

Project writing is the practice of completing an application process for a grant provided by an institution.

  • is able to write an application in a clear and understandable language
  • knows how to present the ideas to align with the requirements needed to get the funding
  • knows how to adapt the writing style
  • knows how to use the newtwork (of people) in order to get funding

Organisation & Planning

HR management

HR management means efficiently managing volunteers and maximising their performance in service to be able to achive strategic objectives of the organisation.

  • can develop, utilise and share HR practices and initiatives
  • can develop and deliver HR solutions
  • can utilise HR practices and initiatives to achieve goals and/or solve problems
  • can respond to the HR needs

Organisation & Planning

Knowledge management

Knowledge management means creating, sharing, using and managing the knowledge and information of an organisation.

  • knows how to keep the knowledge in the team or organisation
  • can transfer their knowledge to other team members
  • knows how and where to store and archive the knowledge
  • can transfer their knowledge to their successor

Organisation & Planning

Organisational awareness

Organisational awareness means understanding and being sensitive to organisational dynamics, culture and climate and shaping our an approach accordingly.

  • creates action to satisfy the needs of the volunteers
  • has the ability to preserve positive aspects of the organisation
  • creates action to improve negative aspects of the organisation
  • has the ability to create actions, strategies and initiatives to enforce positive change in the organisation
  • has the ability to shape and influence the perception of others

Organisation & Planning

Organisational development

Organisational development is a critical process that helps organisations build their capacity to change and achieve greater effectiveness by developing, improving, and reinforcing strategies, structures, and processes.

  • is able to use different tools and methods to collect necessary information and data
  • is able to explain and present their vision and ideas in a clear way
  • is able to use different communication forms and channels
  • is able to create activities based on data analysis results
  • is able to evaluate results and provide feedback

Organisation & Planning

Organisational management

Organisational management is the process of structuring, planning and directing the resources and members of the organisation to achieve its goal.

  • is able to plan and structure the work of the organisation (using different tools and strategies)
  • is able to lead, manage and/or coordinate teams
  • is able to manage their workload and time effectively and efficiently
  • is able to meet objectives and deadlines
  • is able to manage the financial activities using the foreseen budget

Organisation & Planning

Project management

Project management is a process of leading the work of a team to achieve objectives and meet success criteria in the specified timeframe.

  • can adapt and apply existing project management tools to new contexts
  • volunteer identifies aim and objectives of the project
  • plans and implements project activities
  • measures the impact of the project activities
  • reports on project activities
  • knows how to use different tools

Organisation & Planning

Training and development

Training and development is a process of improving the effectiveness of organisation, individuals and teams within them.

  • is able to do a needs assessment
  • creates a training plan with a clear and logical flow
  • is able to design session/workshop
  • is able to design activities
  • is able to lead a group through different processes in order to reach set objectives
  • can deal with groups going through the stages of development

Organisation & Planning

Stress management

Stress management is a process of using different techniques in order to control one's level of stress.

  • is able to cope with a stressful situation by applying different techniques
  • knows how and when to apply a certain technique in a given situation

Organisation & Planning

Business Mindset

Brand management

Brand management is a process of analysing how a brand is currently perceived, planning how it should be perceived and ensuring it achieves the set objectives.

  • knows how to assess the needs of the society and targeted audience
  • knows how to use different methods and tools in order to achieve the set objectives and cater to the needs of the targeted audience

Business Mindset

Marketing planning

Marketing management is a process of developing marketing strategies, connecting with consumers, building a strong brand, and creating successful long-term growth.

  • can communicate the message in a clear and understanding way
  • is able to cater to consumers' needs
  • is able to forecast and identify trends and challenges
  • develops a strategy and track its progress

Business Mindset

Social Media management

Social media management is a process of creating, scheduling, analysing, curating and engaging with content posted on social media platforms.Social media management is a process of creating, scheduling, analysing, curating and engaging with content posted on social media platforms.

  • is able to create and/or curate the content in order to cater to identified needs
  • is able to strategically plan the communication

Business Mindset

Financial management

Financial Management is a process of planning, organising, directing and controlling the financial activities.

  • is able to create a financial strategy according to the needs, prioritise and available budget
  • is able to manage the incomes and expenditures in order to stay within the allocated budget
  • knows how to allocate available funds according to needs and priorities
  • knows how to manage the available budget

Business Mindset


Negotiation is a dialogue between two or more people or parties intended to reach a beneficial outcome over specified ideas, project, activities or topics.

  • is able to apply, understand and refine negotiation strategies appropriate to the context and situation

Business Mindset

Budgeting, Planning & Forecasting

The process of constructing a budget and then utilizing it to control the operations of a business. The purpose of budgetary planning is to mitigate the risk that an organization`s financial results will be worse than expected

Business Mindset

Risk Analysis

The process of identifying and analyzing potential issues that could negatively impact key business initiatives or projects. This process is done in order to help organizations avoid or mitigate those risks.

Business Mindset

Career Orientation

Being professionally oriented and having the ability to identify opportunities and risks in one’s field of expertise is highly valued by employers. It is equally important to be willing to accept feedback from others to improve your work and your professional skills. Being on top of things within the field of expertise shows commitment to growth and maturity.

Business Mindset

Intercultural Communication


Communication refers to the knowledge of effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts.

  • can approach other people
  • is good at talking to other people
  • listens and understands the needs of their audience
  • has the ability to adapt their language based on their audience
  • uses body language
  • can express themselves in a clear way when they talk in different situations

Intercultural Communication


Consultation is a process of seeking and giving of advice, information, and/or opinion.

  • is able to set clear objectives
  • is able to communicate the purpose, plan, objectives and deadlines in a clear way
  • is able to evaluate and present outcomes in a clear and understandable way
  • is able to create future actions based on outcomes

Intercultural Communication


Facilitation is a process of leading a group of people through meetings, sessions, workshops or training, and successfully achieving a specific goal.

  • knows how and when to use different activities in order to achieve a specific goal
  • knows how to assess the needs of the group
  • knows how to design a learning process so that the set objectives are reached
  • knows how to deal with ambiguous situations and unexpected turn of events

Intercultural Communication

Giving feedback

Feedback is a process of giving information about how one is doing in effort to reach a goal.

  • knows how to get the message across in a clear and understandable way
  • is able to make a difference between performance and personality
  • knows how to follow the conversation
  • knows how to support the other in implementing the changes

Intercultural Communication

Intercultural competence

Intercultural competence is a set of cognitive, affective, and behavioural skills that lead to effective and appropriate communication with people of other cultures.

  • is able to adapt communication strategies to others of different cultural backgrounds
  • is able to think analytically and critically about cultural differences and how to use them as an advantange in the team
  • is able to point out and explain differences in verbal and non-verbal communication

Intercultural Communication

Interpersonal communication

Interpersonal communication is the process of exchange of information, ideas and feelings between two or more people through verbal or non-verbal methods.

  • is able to read and use different forms of communication
  • is able to adapt their communication to different contexts
  • is able to form connections and build and maintain a network of people
  • is able to express their opinion and ideas in a clear and understanable way

Intercultural Communication

Multilingualism (>2)

Multilingualism is the ability to use different languages for communication and to understand and express thoughts, feelings and facts orally or in writing.

  • is able to understand basic meanings and to speak singular words
  • is able to apply simple language exercises in reading and writing
  • able to make themselves understood in the foreign language
  • is able to understand, speak and to contribute to complex discussions in a foreign language

Intercultural Communication


Networking is a process of socialising which includes developing contacts with people who are a source of information and support, and maintaining those contacts through different meetings and activities.

  • is able to design a network of people in anticipation of current and/or future needs or plans
  • is able to apply networking techniques in order to achieve goals

Intercultural Communication

Online communication and collaboration

Online communication and collaboration is any kind of communication and collaboration between either individuals or organisations that occurs via internet.

  • is able to express their ideas and opinions in a clear way
  • is able to use different tools and platforms to convey a message and collaborate with others
  • is able to decide which tool and platform to use given the situation

Intercultural Communication

Oral/verbal communication

The ability to express oneself and convey a message clearly in conversations and interactions with others.

  • is able to organise their ideas in a clear and easy to follow way
  • is able to adjust their speech according to the audience
  • is able to use non-verbal communication in order to serve the expression of ideas
  • knows how to express their ideas in a clear and easy to follow way

Intercultural Communication

Persuasive communication

The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.

  • is able to organise and present ideas and opinion in a clear way
  • is able to use different forms of communication
  • is able to use non-verbal communication to support the process of conveying the message
  • is able to highlight the arguments that would bring out the desired outcomes
  • is able to use different tools, methods and coomunication channels

Intercultural Communication

Public speaking

Public speaking is a process of communicating information to a live audience.

  • is able to adapt the speaking style according to the audience
  • is able to use non-verbal communication in order to support the speech
  • is able to engage the audience, and grab and keep their attention

Intercultural Communication


Storytelling is the interactive process of using words and actions to reveal the elements and images of a story while encouraging the listener's imagination.

  • knows how to identify the needs fo the audience
  • knows how to organise the ideas that would convey the core message to targeted audience
  • is able to use different mediums

Intercultural Communication

Written communication

Written communication is a process of conveying a message through the written symbols.

  • is able to use different writing styles
  • is able to convey a message to different audiences
  • is able to transmit messages in a clear, concise and understanding way respecting the rules of the language
  • knows how to write a message that needs to be conveyed in a clear and understandable way

Intercultural Communication

Intercultural Communication

Intercultural communication refers to the communication that happens when two people from different cultures meet. Intercultural communication competence focuses on ones’ adaptability when communicating with people from diverse backgrounds.

Intercultural Communication

Digital Skills

Digital competence

Digital competence involves the responsible use of digital technologies.

  • is able to search, collect and process information
  • is able to use the information in a critical way
  • is able to acess, search and use internet-based services

Digital Skills

Digital content creation

Digital content creation is a process of creating anything that can be consumed online by an audience of one or more people.

  • is able to use different programmes and tools in order to create content for targeted audience(s)
  • is able to create strategy for different audiences

Digital Skills

Digital thinking

Digital thinking is the ability to use the (information) technology in order to achieve set objectives in different fields of work.

  • can use digital resources
  • can identify opportunities in digital resources
  • uses digital resources for information management
  • uses digital resources for creative tasks

Digital Skills

Information and data literacy

Information and data literacy is the ability to read, work with, analyse, and argue using information and data.

  • is able to successfully derive value from information and data
  • is able to use existing and emerging technology
  • is able to craft information- and data-driven solutions, products and services

Digital Skills

Web development

Web development is the work involved in developing a website for the Internet.

  • is able to design a website according to needs and set objectives
  • is able to cater different needs that might occur
  • knows how to use different tools and resources
  • can manage their time effectively and efficiently

Digital Skills

Website management

Website management is a service involving the updating, analysing, promoting and developing of a website.

  • is able to run a backup
  • is able to analyse the performance and identify problems
  • is able to generate solutions to different problems
  • is able to use the activity results to improve the user experience
  • manages their time effectively and efficiently

Digital Skills

Personal Development & Interpersonal Awareness

(Active) Citizenship

Citizenship the ability to act as responsible citizens and to fully participate in civic and social life.

  • is able to engage effectively with others in the public domain
  • is able to criticaly reflect on participation and decision-making activities on different levels

Personal Development & Interpersonal Awareness


Committment is the attitude of sincere and dedicated focus on purpose. This is an act of binding oneself to a course of action.

  • has the ability to complete their tasks in the agreed upon timeframe

Personal Development & Interpersonal Awareness

Conceptual thinking

Conceptual thinking is the ability to understand a situation or problem by identifying patterns or connections, and addressing key underlying issues.

  • is able to use different tools, methods and techniques
  • is able to explain to the other and lead them to recognise and make connections
  • is able to form concepts
  • is able to identify patterns and key issues

Personal Development & Interpersonal Awareness

Critical thinking

Critical thinking is a process of analysis of facts to form a judgment.

  • is able to formulate questions in order to get clear answers
  • is able to interpret abstract ideas effectively
  • is able to recognise assumptions and implications
  • is able to recognise, build and appraise arguments
  • is able to communicate their questions and opinions in a clear way

Personal Development & Interpersonal Awareness

Cultural awareness and expression

Cultural awareness and expression is the understanding of how ideas are creatively expressed in different cultures, through different arts.

  • is able to work effectively with people from a range of social and cultural backgrounds
  • is able to identify and realise social and economic opportunities in cultural activity

Personal Development & Interpersonal Awareness


Empathy means having a deep appreciation for another's situation and point of view.

  • can process emotions and views of other volunteers, and respond to them in a calm and collected manner
  • is able to communicate smoothly and interpret paraverbal elements
  • has the ability to minimise barriers and differences towards others
  • is able to understand others' feelings well
  • takes care of other's personal feelings when working together

Personal Development & Interpersonal Awareness


Engagement is the extent to which volunteers feel passionate about their work, are committed to the organisation, and put effort into their work.

  • has the ability to differentiate between the personal, professional and social context
  • involves other volunteers in various processes, contexts and situations
  • uses their personal competences in various contexts and situations
  • can turn their personal interests into practical contributions

Personal Development & Interpersonal Awareness


Flexibility is the ability to adapt to changing situations and demands in order to cope with different circumstances.

  • knows how to identify new challenges in a specific environment or situation

Personal Development & Interpersonal Awareness


Creativity means generation of novel and useful ideas, while innovation means implementation of those ideas into new products and processes.

  • is able to keep themselves open-minded and open to new perspectives
  • is able to find creative solutions to problems
  • can develop their own techniques to analyse situations/problems/contexts
  • is able to accept failures as an opportunity to learn
  • can brainstorm and formulate new idea
  • is able to create something new where there was nothing

Personal Development & Interpersonal Awareness

Interpersonal awareness

The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.

  • understands concerns of others and takes action
  • notices and interprets the behavior and feelings of others based on their verbal, paraverbal and non-verbal communication
  • takes action to address the concerns of others
  • has the ability to approach others about their concerns, even when they are of a sensitive matter

Personal Development & Interpersonal Awareness


Reliability is the quality of being trustworthy in commiting to interpersonal cooperation and collaboration, or of performing consistently well.

  • is able to show commitment in the interaction and cooperation with others and actively fulfilling expectations
  • can recognise their own limits and communicate them in a clear way

Personal Development & Interpersonal Awareness


Resilience is the ability to mentally or emotionally cope with a crisis or to return to pre-crisis status quickly.

  • is able to cope with a crisis by using different techniques
  • is able to develop and apply tailored resilience strategies in order to recover and adapt to any new context

Personal Development & Interpersonal Awareness

Responding to pressure and change

Responding to pressure and change means being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

  • has and communicates the vision for development
  • provides a direction to move in, as well as examples to follow
  • has the ability to minimise resistance from others
  • has the ability to remain calm and positive in the face of pressure

Personal Development & Interpersonal Awareness

Social & civic compentence

Social and civic competence include personal, interpersonal and intercultural competence and cover all forms of behaviour that equip individuals to participate in an effective and constructive way in social and working life.

  • is able to communicate constructively in different environments
  • is able to deal with stress and frustration and express them in a constructive way
  • is able to distinguish the personal and professional sphere

Personal Development & Interpersonal Awareness